Appendix

This page lists all possible error codes and their Descriptions in the Seamless Wallet API.

Status Code Overview

Code	Response Message	Description	Related API
0	No error	Request Success	All API
5	Game is not found	Games not found or delisted	Open Game, Query Bet Logs, Query Bet Detail, Query Bet Replay
6	The username already exist	Player Account already exists	Create Player
7	Internal server error	Internal server error	All API
8	The User is not exist	Player does not exist	Open Game, Query Bet Detail
10	Agent code was not found or block	Agent not found or blocked	Get Access Token
11	Parameters error	Parameters error	All API
14	The BetId is not exist	Query Bet Logs does not exist	Query Bet Detail, Query Bet Replay
19	Invalid account	Invalid account	Open Game
37	The Function is not supported	This function is not supported	Query Bet Detail, Query Bet Replay
38	Query not allowed as the betId has expired	Transaction details/replay has exceeded query time	Query Bet Detail, Query Bet Replay
77	Too many request, please try again later	Too many requests	Query Bet Logs, Query Daily Report, Query player report
78	Operator card spinId was used	Item ID already used	Send Operator Card, Send Simple FreeSpin Operator Card
81	Branch config not found	Branch config not found	Open Game, Query Bet Logs
82	Please check Site ID is for this player	Site ID does not match Player	Open Game
83	Signature verification failed	Signature verification failed	All APIs requiring verification
84	Encryption failed	Encryption failed	All APIs requiring encryption
85	Key config setting error	Key config setting error	All API
86	Game is restricted	Games rejected due to restriction	Open Game, Send Operator Card, Send Simple FreeSpin Operator Card, Send Simple FeatureGame Operator Card
87	Invalid item parameter value	Operator Card Parameter Combination Error	Send Operator Card, Send Simple FreeSpin Operator Card, Send Simple FeatureGame Operator Card
88	Only one item can be active at a time in the same game	Item cannot be Triggered simultaneously	Send Operator Card, Send Simple FreeSpin Operator Card, Send Simple FeatureGame Operator Card
89	The item has not been used yet, or the spinId does not exist	Item not yet used, cannot query result	Send Operator Card, Send Simple FreeSpin Operator Card, Send Simple FeatureGame Operator Card
100	The server is busy, please try again later	Service busy	Open Game

Error Code Classification

Success Codes

Code	Description
0	Request Success, no error

Player Management Errors

Code	Description	Possible Reason	Handling Suggestion
6	Player Account already exists	Create Player with an already registered Player Account	Use another Player Account
8	Player does not exist	Query or operate on a non-existent Player	Confirm Player ID or Player Account is correct, call Create Player API first
19	Invalid Player Account	Player Account format error or abnormal Status	Check Player Account format and Status
20	Player wallet temporarily locked	Player wallet temporarily locked for some reason	Retry later or Contact Customer Support Team

Game Management Errors

Code	Description	Possible Reason	Handling Suggestion
5	Games not found	Using invalid Game Code or Games already delisted	Confirm Game Code is correct
82	Site ID does not match	Site ID does not correspond to Player	Contact Customer Support Team, provide logUUID
86	Games rejected due to restriction	This Games cannot be opened due to currency, line, etc.	First confirm if the Game List document has a Description, Contact Customer Support Team, provide logUUID
100	Service busy, unable to generate new Games link	Service has reached its capacity, more Players are rejected to ensure quality	Retry later

Query Bet Log Errors

Code	Description	Possible Reason	Handling Suggestion
14	Query Bet Logs does not exist	Query non-existent Query Bet Logs or incorrect txTime	Confirm betId and txTime parameters are correct
37	This function is not supported	This query transaction supports this API function	Confirm whether the transaction is within the queryable range
38	Transaction details/replay has exceeded query time	Transaction occurred more than 30 days ago	Contact Customer Support Team

Item-related errors

Code	Description	Possible Reason	Handling Suggestion
78	Duplicate Item Transaction ID	Item ID already used	Change spinId parameter

System Level Errors

Code	Description	Possible Reason	Handling Suggestion
7	Internal server error	Server internal error	Contact Customer Support Team, provide logUUID
10	Agent error	Incorrect agentId or secret, or Agent is blocked	Check Authentication information, contact administrator to confirm Status
11	Parameters error	Request parameters missing, format error, or do not meet requirements	Check all Required parameters and formats
77	Too many requests	Too many requests sent in a short period	Reduce request frequency, retry later
81	Branch config not found	System configuration missing	Contact Customer Support Team
83	Signature verification failed	Signature calculation error or incorrect request header	Check signature generation logic and request header
84	Encryption failed	Encryption key error or incorrect encryption method	Check encryption configuration and implementation
85	Key config setting error	System unable to read valid Key information	Contact Customer Support Team
87	Operator Card Parameter Combination Error	Please check the corresponding API Operator Card sending rules	Reconfirm parameter rules or Contact Customer Support Team
88	Only one item can be active at a time in the same game	Player currently has another card active in the Games that has not been used yet	Please ask Player to re-enter the corresponding Games and use it before sending again
89	The item has not been used yet, or the spinId does not exist	Send Operator Card, Send Simple FreeSpin Operator Card, Send Simple FeatureGame Operator Card	Reconfirm if Item has been used or if Item has expired and does not exist

Authentication Related Error Details

10 - Agent Error

Occurs in /v2/auth API, possible reasons:

1. agentId does not exist: Used an unregistered Agent ID
2. secret is incorrect: After decryption, the secret parameter does not match the agentId
3. Agent is blocked: Agent ID has been disabled by the system

Handling Suggestion:

• Confirm agentId and secret are correct
• Contact Customer Support Team to check Agent Status
• Check if x-agentid request header matches agentId in the body

83 - Signature verification failed

This is the most common Authentication error, which may be caused by the following reasons:

1. Incorrect signature string combination order

   • Correct order should be: agentId + secret + timestamp + nonce + cipherText
   • Use SHA256 (not HMAC-SHA256) for hashing

2. Timestamp verification failed

   • Operator and server time difference exceeds the allowed range (usually ±1 minute)
   • Incorrect timestamp format (should be 13-digit millisecond timestamp)

3. Nonce verification failed

   • Used a duplicate nonce value (must be unique for each request)

4. Missing or incorrect request headers

   • Missing required headers: x-agentid, x-timestamp, x-nonce, x-signature
   • Request header values do not match the values used for actual signature calculation

Handling Suggestion:

• Refer to Get Access Token Overview to check signature generation logic
• Ensure server time synchronization (using NTP)
• Generate a new nonce for each request
• Confirm all request headers are correctly set

84 - Encryption failed

Encryption/decryption related errors:

1. Incorrect encryption method: Must use AES-256-GCM
2. Key error: Incorrect encryption key configuration
3. Data format error: Incorrect data format before encryption

Handling Suggestion:

• Check if encryption implementation uses AES-256-GCM
• Confirm encryption key is correct
• Refer to the encryption example in Get Access Token Overview

Transaction Status Code

After the Operator API receives a request from the platform, the status field in the response format represents the transaction result.

Status	Description
0000	Success
9999	Failed
1006	Invalid session
2000	Transaction ID not found
2001	Transaction ID already exists
2002	Insufficient Balance
2003	Not cancelled, Bet Status: Confirmed (for Bet cancellation only)

Games Type Mapping Table

Code	Description
1	Slot

Language

Code	Description
en	English (Default Language, if VP does not support the corresponding Language, then it's the default Language)
zh-Hans	Simplified Chinese
th	Thai
my	Burmese
id	Indonesian
vi	Vietnamese
jp	Japanese
pt	Portuguese
ko	Korean
tl	Tagalog
hi	Hindi
ms	Malay
bn	Bengali
es	Spanish

Currency

Code	Description
AUD	Australian Dollar
BDT	Bangladeshi Taka
BRL	Brazilian Real
CAD	Canadian Dollar
CNY	Chinese Yuan
EGP	Egyptian Pound
EUR	Euro
GBP	British Pound
HKD	Hong Kong Dollar
IDR	Indonesian Rupiah (1:1000)
IDR1	Indonesian Rupiah (1:1)
INR	Indian Rupee
JPY	Japanese Yen
KHR	Cambodian Riel
KRW	Korean Won (1:1)
KRW1	Korean Won (1:1000)
LAK	Lao Kip (1:1000)
LAK1	Lao Kip (1:1)
LKR	Sri Lankan Rupee
MMK	Myanmar Kyat (1:1000)
MMK1	Myanmar Kyat (1:1)
MXN	Mexican Peso
MYR	Malaysian Ringgit
MYR1	Malaysian Ringgit (displayed as 100:1 in Games)
NPR	Nepalese Rupee
NZD	New Zealand Dollar
PHP	Philippine Peso
PKR	Pakistani Rupee
THB	Thai Baht
THB1	Thai Baht (displayed as 100:1 in Games)
USD	US Dollar
USDT	USDT
VND	Vietnamese Dong (1:1000)
VND1	Vietnamese Dong (1:1)
ZAR	South African Rand

Transaction Source Code

Code	Description
1	Normal Bet
2	Task System
3	Prize
4	System Reward
5	Treasure Chest
6	Cash Ticket
7	Multi Quest
8	Card
9	Operator Card

Related Documentation

• Get Access Token Overview
• API Usage Description